[PDF.59hz] Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management)

Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management)

[PDF.yn87] Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management)

Wake Up Your Call  Rosanne D'Ausilio epub
Wake Up Your Call  Rosanne D'Ausilio pdf download
Wake Up Your Call  Rosanne D'Ausilio pdf file
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 | #6216067 in Books |  1999-04 | Original language:English | PDF # 1 |  11.00 x8.75 x.50l, | File type: PDF | 143 pages

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||3 of 4 people found the following review helpful.| Best for call center managers|By Customer|For understanding a call center we have to assume thatr we are dealing with people... it is a people business and not a technical issue as many authors point out. This book is very practical in the sense that it concentrates on human beings and how can we get the best of them, it explains many issues ta}hat are many times overlooked by| |"...a straightforward guide for humanizing the most impersonal: the manic pace of the modern teleservice center: Dr. D'Ausilio shares the insights and revelations no call center professional should be without. Read it. Live it. Learn how to delight your client

This text looks at how call centre agents can match the improvements in technology. It looks at how talk covering technical information and training, software and hardware, and new systems overshadows the people who make and take the calls.

You can specify the type of files you want, for your device.Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management)   |  Rosanne D'Ausilio. A good, fresh read, highly recommended.

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